Poor service Quality / Incomplete - Beauty

Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
Canned Responses (Level 1)	I'm sorry to hear that you had a bad experience with us. Please elaborate your concern here so that I can help you in a better way. Also, please confirm the service and date on which you faced the issue
Canned Responses (Level 2)	Thank you for sharing the required details, please allow me some time to check
Agent Action 1	1. no call back is required to be professional, understand the customer's concern, and refund accordingly.		1. if the customer denying for any consultation and asks for a complete refund on burnt or rashes cases, we will pitch for complimentary service upto 500 with a full refund 2. on medical help we will share coupon from this sheet https://docs.google.com/spreadsheets/d/1A5r8-Um3rE5HoMM7J3SZmCy0oYxeHuz_JLxaeC-QUnY/edit#gid=965004196	"1. if a particular SKU is not delivered - refund for that particular SKU. 2. If half of the service is not delivered, we will proceed with full refunds. 3. In case of a full refund, use a template for poor service quality only "
Sub scenario	1. not satisfied with single SKU	2. not satisfied with complete package	3. skin peel off , burnt or rashes.	Incomplete services
Canned Responses Level3	I would like to inform you that we are refunding 700rs for (facial, underarm, or any other SKU) as the service was unsatisfactory. We will be sharing the feedback regarding the professional to avoid such instances in the future. This amount can be refunded directly to your Urban Company wallet. It is processed in 24 hours and can be used for any Urban Company service where online payment is used within the next 365 days. We would not need any details here. Alternatively, we could transfer the funds to your bank. It would take 5-7 business days to process the request. You can expect the refund to be credited by xx date. Please share your bank details in the format below. Account Name: Account Number: IFSC: Bank Name: Note - ( Agent need to calculate 7 working days and mention the same). : Could you please tell us where you want us to refund your money?	I would like to inform you that we are refunding the 50% of the complete service amount as it was unsatisfactory. We will be sharing the feedback regarding the professional to avoid such instances in the future. This amount can be refunded directly in your Urban Company Wallet. It is processed in 24 hours and can be used for any Urban Company service where online payment is used within the next 365 days. We would not need any details here. Alternatively, we could transfer the funds to your bank. It would take 5-7 business days to process the request.You can expect the refund to be credited by xx date. Please share your bank details in the format below. Account Name: Account Number: IFSC: Bank Name: Note - ( Agent need to calculate 7 working days and mention the same). Could you please tell us where you want us to refund your money?	We would like to offer you a free dermatologist consultation to check for allergies, post-service effects, etc. Our consultation partner, 1MG, provides excellent doctors who can diagnose and prescribe pain medicine. Do you want to go forward with it? If customer agrees Please see Coupon UCDERMA272379C for your free doctor consultation on TATA 1 mg, as well as instructions on how to use the coupon. 1. Download the 1MG app and register by verifying the contact number and email address. 2. Click on "Consult Doctors" and select only the "Hair and Skin Specialists" option. 3. Choose the preferred mode of consultation, i.e., video, audio, or chat. 4. Please click on the tab "Apply a Coupon," wherein you can submit the coupon code provided from our side to avail of its service. We would like you to share the prescription along with the medical bills after the consultation so that we can reimburse the same amount upto 10,000.	" I would like to inform you that we are refunding ____ for the incomplete service delivered to you and will regarding the professional to avoid such instances in the future. This amount can be refunded directly in your Urban Company Wallet. It is processed in 24 hours and can be used for any Urban Company service where online payment is used within the next 365 days. We would not need any details here. Alternatively, we could transfer the funds to your bank. It would take 5-7 business days to process the request. You can expect the refund to be credited by xx date. Please share your bank details in the format below. Account Name: Account Number: IFSC: Bank Name: Note - ( Agent need to calculate 7 working days and mention the same). Could you please tell us where you want us to refund your money?"
Canned Responses Level5	Closing script Hope we are able to help you today. Thank you for connecting with Urban Company. We look forward to serving you again	Closing script Hope we are able to help you today. Thank you for connecting with Urban Company. We look forward to serving you again	Closing script Hope we are able to help you today. Thank you for connecting with Urban Company. We look forward to serving you again	Closing script Hope we are able to help you today. Thank you for connecting with Urban Company. We look forward to serving you again