Poor service Quality / Incomplete - AC and Applaince
| Welcome to Urban Company! I'm [Associate Name] How may I assist you today? | |||||
| I'm sorry to hear that you had a bad experience with us. Please elaborate on your concern here so that I can help you in a better way. Also, please confirm the service and date on which you faced the issue | |||||
| Thank you for sharing the required details, please allow me some time to check, meanwhile, do you want me to create a revisit for you, or want a refund for the same? | |||||
| 1. In AC and appliances we will follow 1. refund 2. revisit | 1. if the issue still persists after the revisit/SME we will refund the full amount here or we can ask the customer to place a fresh request we will bear the cost. | ||||
| 1. Poor service quality - revisit | 2. Poor service - refund | 3. asked to place a fresh booking | |||
| We have slots available between 11 a.m. and 4 p.m. What would be your preferred slot for the revisit? Once the timing is confirmed. Your appointment with the same expert has been created for (time available on Sherlock). He will be available at the given time slot and will be able to fix your issue. For any concerns or feedback, please reopen the concern anytime, and he will be happy to assist you accordingly. | I would like to inform you that we are refunding the complete service amount as it was unsatisfactory. We will be sharing the feedback regarding the professional to avoid such instances in the future. This amount can be refunded directly to your Urban Company Wallet. It is processed in 24 hours and can be used for any Urban Company service where online payment is used within the next 365 days. We would not need any details here. Alternatively, we could transfer the funds to your bank. It would take 5-7 business days to process the request. You can expect the refund to be credited by xx date. Please share your bank details in the format below. Account Name: Account Number: IFSC: Bank Name: Note - ( Agent need to calculate 7 working days and mention the same). Could you please tell us where you want us to refund your money? | Please accept our apologies as your issue still persists. We would request that you place a fresh booking for the same category, and we will bear the cost of that service up to the amount you paid for your last booking. We are temporarily closing your chat and requesting that you feel free to reopen the chat if you face any issues. | |||
| Closing script Hope we are able to help you today. Thank you for connecting with Urban Company. We look forward to serving you again | Closing script Hope we are able to help you today. Thank you for connecting with Urban Company. We look forward to serving you again | Closing script Hope we are able to help you today. Thank you for connecting with Urban Company. We look forward to serving you again | |||