Edit invoice

Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
Canned Responses (Level 1)	Request you to please confirm the details you want to edit
Canned Responses (Level 2)	We regret to inform you that we can only edit the payment summary for the complete paid amount, but we can't make any amendments to the invoice. Please confirm do you want the updated payment summary to be generated for your mentioned booking.
	Thank you for sharing the required information with us. Please allow me some time to check May I place your chat on hold for 2 minutes
Agent Action 1	Check the dashboard
Sub scenario	1. when a customer wants to edit the invoice	1. when the customer agreed to the payment summary	3. when the customer has already paid and showing pending on the application
Canned Responses Level3	We regret to inform you that we can only edit the payment summary for the full paid amount, but we can't make any amendments to the invoice. You can download the invoice from my booking section, click on view project, click on help, and click on send invoice, you will get the option to get the Invoice on any email ID.	I would like to inform you that as promised we are sending an updated payment summary of 2345 for the bathroom cleaning service availed on 23/04/2022 on 12334 @gmail.com. In case you didn't receive it in your Mail Inbox request you to kindly check the Junk and Spam box as well	I would like to request that you please open your particular booking. Click on the right green card near the amount to pay and then select "I paid with cash." Your pending payment option will be rectified.
Canned Responses Level4	Closing script Hope we are able to help you today, feel free to reach out if any further assistance is required, Thanks for connecting with Urbancompany.	Closing script Hope we are able to help you today, feel free to reach out if any further assistance is required, Thanks for connecting with Urbancompany.	Closing script Hope we are able to help you today, feel free to reach out if any further assistance is required, Thanks for connecting with Urbancompany.