cashback and coupon related
| Coupon | ||||
| Opening | Welcome to Urban Company! I'm [Associate Name] How may I assist you today? | |||
| Canned Responses (Level 1) | We apologize for the inconvenience. Allow me to 2-3 minutes to check. | |||
| Canned Responses (Level 2) | For better resolution, kindly provide: Coupon Code Error Screenshot | |||
| Agent Action 1 | check coupon code is applied or not in payment states call logs>>now try placing the same request on the application and check the coupon available at the checkout page | |||
| Sub scenario | 1. when a customer applies coupon after placing a request / no proof customer have. | 1. when the customer has the SS of the error while applying the coupon | ||
| Canned Responses Level3 | Coupon code __ is valid for prepaid orders only and no coupon is applied to your booking. Please highlight any errors faced while using the coupon. | Coupon code [ ] valid for prepaid orders only.We have shared the Error screenshot with the team but we will add 150 credits to your UC wallet within 24 hours. Can be used on prepaid bookings and valid for a year. | ||
| Canned Responses Level4 | Closing script Hope we assisted you well today. For further support, please feel free to reach out. Thank you for choosing Urban Company! | Closing script Hope we assisted you well today. For further support, please feel free to reach out. Thank you for choosing Urban Company! | ||