Request for rescheduling

Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
Canned Responses (Level 1)	Would request you to confirm for me the booking time for which you want the booking to be rescheduled
Canned Responses (Level 2)	Thank you for sharing the required information with us. Please allow me some time to check.
Agent Action 1	Check the dashboard
Sub scenario	1. When a customer wants to reschedule and slots ARE ALSO available.	1. When a customer wants to reschedule and slots ARE NOT available.
Canned Responses Level3	Dear customer, available time slots for rescheduling are Showing Slots for Today - 21st Mar from 11 AM to 1 30 PM. May I go ahead and rescheduled for 1 30 PM?	We regret to inform you that, the slots you have requested are currently occupied and no professionals are available for the requested time slots, instead we have available Slots for Today - 21st Mar from 11 AM to 1 30 PM. May I go ahead and rescheduled for 1 30 PM?
Canned Responses Level4	We have rescheduled your request for <Time, Date>. You will also be able to see the details in the UC application as well.	We have rescheduled your request for <Time, Date>. You will also be able to see the details in the UC application as well.
Canned Responses Level5	Closing script Hope we are able to help you today, feel free to reach out if any further assistance is required, Thanks for connecting with Urbancompany.	Closing script Hope we are able to help you today, feel free to reach out if any further assistance is required, Thanks for connecting with Urbancompany.