Make changes in existing request / or need additional service
| Opening | Welcome to Urban Company! I'm [Associate Name] How may I assist you today? | |||
| Canned Responses (Level 1) | Request you to please confirm the details you want to edit in your booking. | |||
| Canned Responses (Level 2) | Thank you for sharing the required information with us. Please allow me some time to check, May I place your chat on hold for 2 minutes | |||
| Agent Action 1 | Check the dashboard | |||
| Sub scenario | 1. When the job is Ongoing and professionally agreed |
1. When the job is Ongoing and the professional not agreed/ or the job has not started / professional is not reachable |
||
| Canned Responses Level3 | I would like to inform you that the professional agreed and will provide the service accordingly. We will follow up until the job is delivered. |
I would like to inform you that once the booking is placed, we are unable to make changes to the package. Alternatively, I'd suggest you place a fresh request as per your requirement. | ||
| Canned Responses Level5 |
Closing script Hope we are able to help you today, feel free to reach out if any further assistance required, Thanks for connecting with Urbancompany. |
Closing script Hope we are able to help you today, feel free to reach out if any further assistance is required, Thanks for connecting with Urbancompany. |
||