Cx-VIP SOP Support Center
Contact Us
  1. Support
  2. SOP - Cleaning Bundle and cancellation reasons.
  3. SOP - Cleaning Bundle

SOP - Cleaning Bundle

CLEANING BUNDLE
How to check the amlount paid by customer on bundle booking 1. Click on Customer Bundle.

2. Click on Request money for the 1st Redeemed session.

3. Always refer only to online payments on the top left corner of the overview available on the request monet page.
RESCHEDULING / NS / NR1. We can only send the same professional on bundle bookings, and for rescheduling, always guide the customer to reschedule it from the app, and if the customer is asking us to do so, reschedule it with the same professional only after checking his slots from the professional calendar.

2. We will never fan out any cleaning bundle request to the "OUTHUB' professional; if we ever fan out, we will fan out to the professional of the same hub only after checking with the professional and his calendar.

3. If rescheduling slots are not available, always pitch for a refund first. If the customer requests a professional, contact Sajan Sharma to arrange for a professional to be included in the cleaning bundle.

4. In the case of NS AND NR, Pitch rescheduling if slots are available, and If rescheduling slots are not available, always pitch a refund first. If the customer requests a professional, contact Sajan Sharma to arrange for a professional to be included in the cleaning bundle.
Customer asking for Diffrent bathroom to be cleaned 1. If any customer asks to clean different bathrooms on a bundle request, inform him or her that this bundle is for the previous bathroom that was cleaned earlier.


2. If the customer is adamant, request a professional to provide service for the different bathroom.


3. If the professional is refusing to clean a different bathroom, inform the customer that the professional is refusing to clean a different bathroom and will pitch for rescheduling with the same hub professional; if no slots are available, pitch for a refund; and if the customer is adamant about service delivery, we will raise it with Sajan.