No Response - Request Already Rescheduled

Scenario	No Response - Request Already Rescheduled before Customer's Complaint
Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
**Read Chat History First**
Probing/Paraphrasing	Issue is clearly mentioned in chat history	Issue is not clear from chat history
	As I can understand, you have raised the complaint for professional not being assigned. Please confirm the same.	I request you to please elaborate the concern so that I can help you quickly.
Apology	We deeply apologize for the inconvenience you've experienced.
Scenario	Customer Not Happy with the Given Slot and asked to cancel	Customer has agreed to the already scheduled Slot	Customer Asked to reschedule to different slot
Agent Action	Check the payment status of the booking (Prepaid or COD)	-	-
Response	Prepaid Bookings Response 1 - We apologize for the inconvenience. Response 2 - We have cancelled your request. Booking amount will be refunded in 5-7 bank working days, expected by [Date]. COD Bookings - We apologize for the inconvenience. Response 2 - We have cancelled your request from our end.	Response 1 - The booking is rescheduled to <date and time>. Please confirm if it suits you; if not, we can look for preferred slots and reschedule accordingly.	. Response 1- The booking is already rescheduled to <date and time>, since you are unhappy with this slot, let me quickly go ahead and look for other available slots for you. Agent Action 1 -Check the available slots for reschedule by copy pasting them in the chat.
Response	Please give us another opportunity to serve you in the future, and we'll strive to surpass your expectations.	Pro Not Assigned on Reschd Booking Response 2 - Please rest assured that we will assign a new professional on the rescheduled slot 1 hour prior to the booking. Pro already assigned on Reschd Booking Response 2 - A new professional is already assigned on your booking. We promise to deliver you the best experience	Response 3 - We have rescheduled your request for <Time, Date>. You will also be able to see the details in the UC application as well.
Closing	"We regret that we were unable to provide satisfactory resolution. We appreciate your understanding. Please reach out again if you require assistance is future.	Hope we assisted you well today. For further support, please feel free to reach out. Thank you for choosing Urban Company!	Hope we assisted you well today. For further support, please feel free to reach out. Thank you for choosing Urban Company!
Note	Response -- We are offering a XX INR discount on your next service by adding XX UC credits to your wallet. They are valid for 365 days, applicable to any future prepaid bookings. 1 UC credit = 1 INR. Follow this link for refund process -- https://cx-vip.helpsite.com/articles/101711-no-response-no-show-updated