No Response - 2-3 hrs before BT

Scenario	No Response(Customer reached out to us 2-3 hours before the booking time)
Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
**Please Read Chat History First**
Probing/Paraphrasing	Issue is clearly mentioned in chat history	Issue is not clear from chat history
	As we understand, you have raised the complaint for professional not being assigned. Please confirm the same.	Please elaborate the concern so that I can help you quickly.
Response 1	We understand your concern about professional assignment. Rest assured, skilled professional will be assigned one hour before scheduled time.
Response After Customer's Acknowledgement	Hope we assisted you well today. For further support, please feel free to reach out. Thank you for choosing Urban Company!
Note	We will not pitch UC credits in this scenario