Full home cleaning - Updated - SOP
| State | FULL HOME CLEANING | ||
| Loyal | Non Loyal | Semi loyal | |
| Poor service | We will properly probe every case to understand what was not cleaned properly, the amount paid, and the duration of the job. 1. we will ask for images and after image identification *we will pitch for 30 % First and if customer customer is admant pitch 50 % * we can refund refund 50 % on extreme cases only for REFUND_CX_VALUE from 1 to 2 . *refund value above 2 , stick to 30 % only . In out-of-warranty cases (Till 3 days only), we will only accommodate the request, refund 1500 rupees. |
We will properly probe every case to understand what was not cleaned properly, the amount paid, and the duration of the job. 1. we will ask for images and after image identification *we will pitch for 30 % only. 2. warranty for 3 days only |
We will properly probe every case to understand what was not cleaned properly, the amount paid, and the duration of the job. 1. we will ask for images and after image identification *we will pitch for 30 % only. 2. warranty for 3 days only |
| Cancellation charges | Cancellation charges of 999 we will refund in extreme cases only. | No refund * if cancelled from UC fault , we will refund |
No refund * if cancelled from UC fault , we will refund |
| Damage | 1. Ask for images , Probe properly to understand what got damaged and estimate the cost of the damage,will call the professional to confirm the damage. Damage denied from professional make con call but its genuine damage - cater upto 5000 only. Pro PNR - discuss with Sajan 2. If confirmed by a professional,Try to pitch from Damage grid and customer is admant pitch for 10,000 twice checking the damage condition and check with your TL before pitching 10,000 3. refund Upto 5000 No GST bill is required; if a refund is of Rs 10,000, we will check the bill and refund. (This is dependent on the extent of the damage.) 4. In out-of-warranty cases (Till 3 days only), we will only accommodate the request, refund 3000 rupees. 5. we will not close any damage before Resolution . IMP - Burn /Heavy or extreme damage/ Very HIGH TNS Cases - we will not close on CNR |
1. Ask for images , Probe properly to understand what got damaged and estimate the cost of the damage,will call the professional to confirm the damage. Damage denied from professional make con call but its genuine damage - cater upto 5000 only. Pro PNR - discuss with Sajan 2. If confirmed by a professional,Try to pitch from Damage grid and customer is admant pitch for 10,000 twice checking the damage condition and check with your TL before pitching 10,000 3. refund Upto 5000 No GST bill is required; if a refund is of Rs 10,000, we will check the bill and refund. (This is dependent on the extent of the damage.) 4. In out-of-warranty cases - No refund 5. we will not close any damage before resolution IMP - Burn /Heavy or extreme damage/ Very HIGH TNS Cases - we will not close on CNR |
1. Ask for images , Probe properly to understand what got damaged and estimate the cost of the damage,will call the professional to confirm the damage. Damage denied from professional but its genuine damage - cater upto 5000 only. Pro PNR - discuss with Sajan 2. If confirmed by a professional,Try to pitch from Damage grid and customer is admant pitch for 10,000 twice checking the damage condition and check with your TL before pitching 10,000 3. refund Upto 5000 No GST bill is required; if a refund is of Rs 10,000, we will check the bill and refund. (This is dependent on the extent of the damage.) 4. In out-of-warranty cases (Till 3 days only), we will only accommodate the request, refund 3000 rupees. 5. we will not close any damage before Resolution . IMP - Burn /Heavy or extreme damage/ Very HIGH TNS Cases - we will not close on CNR |