CNR - 1 - Attempt SOP
| We will follow these scenarios where customers stop responding after mentioning their issue. | |||
| NO SHOW NR |
CANCELLED | OPEN | RESCHEDULED |
| If booking is cancelled, , customer is CNR after a text. Resolve the case after giving TOA |
If booking is in open , customer is CNR after a text , we will follow CNR | If booking is rescheduled , customer is CNR after a text , resolve the case after giving TOA |
|
| PRE SERVICE | SKU related | Price dispute | Refund status |
| if there is a SKU-related query , all the information has already been shared and customer is not responding , close in 1 attempt | if there is a price dispute between professionals and customers, we will follow proper CNR | when RRN number , CMS number are already shared, we can close after one attempt | |
| POOR SERVICE | Active revisit | delivered revisit | OOW |
| we will follow up till delivery | we can close in one attempt | we can close in single attempt and mention everything on chat | |
| Damage | Skin | cleaning | ac /app |
| we will not close this CNR minimum 5 attempts | we will not close this CNR minimum 5 attempts | we will not close this CNR minimum 5 attempts | |