Address Merged/Incorrect address

Scenario	Merged Address
Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
Canned Response	We apologize for the confusion. Allow me 2 minutes to check
Canned Response	Thanks for waiting. I really appreciate your patience.
SCENARIO	Customer says the professional has reached a different location but I have placed a booking for a different location
Canned Response	The current booking address is _______. Can you please confirm?
Canned Response	We apologize for the inconvenience. Rarely, GPS captures incorrect locations. Rescheduling won't fix it. Let's create a fresh request with the correct address. I can guide you on the call right away.

Step 1 - We will ask customers to turn off the GPS.

Step 2- Ask the customer to select the landmark nearby his/her home manually without using the current location.

Step 3- Ask the customer to place a booking over the call.

Step 4- While selecting the address ask the customer to delete all the previous addresses. Customers need to click on 3 dots in front of the address and then delete the address. Ask the customer to then add another address.

Step 5 - Ask customer to proceed.

Step 6 - Check on the request page if the address and location is correct.