Cx-VIP SOP Support Center
Contact Us
  1. Support
  2. SOP - Payment related and pre service
  3. Address Merged/Incorrect address

Address Merged/Incorrect address

ScenarioMerged Address
OpeningWelcome to Urban Company! I'm [Associate Name] How may I assist you today?
Canned ResponseWe apologize for the confusion. Allow me 2 minutes to check 
Canned ResponseThanks for waiting. I really appreciate your patience.
SCENARIOCustomer says the professional has reached a different location but I have placed a booking for a different location
Canned ResponseThe current booking address is _______. Can you please confirm?
Canned ResponseWe apologize for the inconvenience. Rarely, GPS captures incorrect locations. Rescheduling won't fix it. Let's create a fresh request with the correct address. I can guide you on the call right away.





Step 1 - We will ask customers to turn off the GPS.

Step 2- Ask the customer to select the landmark nearby his/her home manually without using the current location.

                            

                                                                                                         


Step 3- Ask the customer to place a booking over the call.


Step 4- While selecting the address ask the customer to delete all the previous addresses. Customers need to click on 3 dots in front of the address and then delete the address. Ask the customer to then add another address.



                                                                                


Step 5 - Ask customer to proceed.

Step 6 - Check on the request page if the address and location is correct.