Prior Booking Time

Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
**Read Chat History First**
Probing/Paraphrasing	Issue is clearly mentioned in chat history	Issue is not clear from chat history
	As we understand, you have raised the complaint regarding a professional not showing up as scheduled.Kindly verify if this is correct	We request you to please elaborate the concern so that I can help you quickly.
Apology	I am extremely sorry for the hassle this has caused you.
Agent Action	Partner call not required, track partner location and inform the customer on chat
Response	We can see that your booking is of <> time. We have tracked partner's location and he in on his way. At times, they can be delayed due to traffic etc however, rest assured that he will visit and deliver the service as expected. We are closing this chat session for now however, please feel free to reopen in case of any inconvenience