No show - Booking is already cancelled

	If the bot has already offered and customer has not accepted the refund. We should offer same refund to customer. We will not pitch TOA in multiple no show if we have already given TOA on a previous request of the same booking. We will give TOA only if customer's ask for it TOA - We can give 100 UC credits as a discount for next booking for booking amount less than 500 and 150 for booking amount more than 500.
	Response --We are offering a XX INR discount on your next service by adding XXUC credits to your wallet. These are valid for 365 days, applicable to any future prepaid or postpaid bookings. 1 UC credit = 1 INR.
Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
**Read Chat History First**
Probing/Paraphrasing	Issue is clearly mentioned in chat history	Issue is not clear from chat history
	As we understand, you have raised the complaint regarding a professional not showing up as scheduled. Kindly verify if this is correct.	We request you to please elaborate the concern so that I can help you quickly.
Apology	We are extremely sorry for the hassle this has caused you.
Agent Action	**Check the Payment Status of the Booking (Prepaid or COD)**
Response	Prepaid Bookings Response 1 - We apologize for the inconvenience. Since the booking is already cancelled, the amount of <Rs> will be refunded back within 5 - 7 bank working days . Expect the refund by [date]. Note - ( Agent need to calculate 7 working days and mention the same). COD Bookings Response 1 - We are sorry to inform you that the booking is already cancelled .
Response	We will definitely share the feedback so that this issue will not occur again in the future
Response	We regret that we were unable to provide satisfactory resolution. We appreciate your understanding. Please reach out again if you require assistance is future.