CNR Process
CNR 1
Number of calls - 2 Calls
Step 1 - Dear customer, Urbancompany support tried reaching you on this number regarding your complaint but couldn’t get through. We’ll try again in the next 30 minutes. Please note, after 3 unsuccessful attempts, the complaint may be closed. Kindly answer the call or respond via chat. For a quicker callback, contact us at: https://b.ubcp.in/URNCLP/U5FwZ
Note: In case of any CNR post 7:30 pm, Please park it for next day between 10 to 11:30 am for next CNR attempt
CNR 2
Number of calls - 2 Calls
Step 2 - Dear customer, Urbancompany support tried reaching you on this number regarding your complaint but couldn’t get through. We’ll try again in the next 2 hours. Please note, after 3 unsuccessful attempts, the complaint may be closed. Kindly answer the call or respond via chat. For a quicker callback, contact us at: https://b.ubcp.in/URNCLP/U5FwZ
Note: In case of any CNR post 7:30 pm, Please park it for next day between 10 to 11:30 am for next CNR attempt
CNR 3
Number of calls - 2 Calls
Step 3 - Dear customer, Urbancompany support made three attempts to reach you on this number regarding your complaint but were unable to connect each time. As a result, we’re closing this complaint for now. If you still need assistance, please reopen the complaint through our help center: https://b.ubcp.in/URNCLP/U5FwZ.
If still there is no response then we will close the case.
Once you have followed the same steps, close the ticket.
Note: In case of any CNR post 7:30 pm, Please park it for next day between 10 to 11:30 am for next CNR attempt
- For any ticket getting CNR, we can attempt till 8 pm, e.g. If any ticket getting CNR 1 at 7pm we will park it for 7: 30pm post that again if the customer is CNR we can not park it for 9: 30 pm, post that the case will be park within the window of 11 am to 2 pm f.
- If we are working on a pendency we can attempt the call only from 9am -- 9 pm not post that.
Note: In cases of PNR, we can contact partner till 11 pm, post that we can park tickets (only for overcharges/Appliance damage cases). For rest cases we can go as per customer's VOC