TOA - Updated SOP

Membership Discount issue - If the customer reaches out to us by saying that he/she didn't get the membership discount( never tried categories) , we will check if the discount is not applied, we will share the terms and conditions of Membership and along with that we will initiate 100 or 150 UC credits as per the terms and condition of the membership.

Out of warranty cases--   In out-of-warranty cases where the customer is reaching out to us after 30 days of the warranty date( here we are not catering the customer's request) . 

For No Response/ No Show cases
For Cleaning BSS : We will not  pitch any goodwill even if the customer is asking for the same
Loyal users/Normal booking  - <500 - 100
                                                 >500 - 150 

Non-Loyal users No TOA on No show and No response case.

2.If the bot has already offered and the customer has not accepted the refund. We should offer the same refund to the customer.

IMP - If a customer raises a concern and demands a refund of membership because they bought it by mistake or doesn't want to continue, we need to explain the membership benefits and that it is non-refundable, also if the value amount is not utilized will be refunded to the source account after the Membership is expired.

If the customer is still adamant about a refund, we will proactively refund the same amount to the customer but will also inform them that the membership benefit will be active, and they can avail the discount.

As valued customers, we like to initiate the amount back to you as a gesture of goodwill and to reassure you for the future.