AC bundle

What is an “AC service Pack”?

AC will be serviced two times over 9 months (Same AC will be serviced twice at a gap of 90 days)
User gets a discount for purchasing the pack
First servicing will happen when user buys a pack, 2nd service can only be taken after 90 days from the pack purchase
After 90 days user will have to come to the app and make a booking, booking will not be automatically created

How is the pack sold on the UC app?

Customer is shown a pop-up while booking the pack. It is not auto-added, customer has to opt-in to purchase the pack
See screenshot below to see how is the pack sold

AC service pack terms and conditions

When can a pack be canceled?

Pack can only be canceled if there are no open jobs present in the pack -> i.e. all requests of pack should either be canceled or delivered

How to cancel a pack?

Customers can cancel the pack themselves from their app.
- If the 1st request is not delivered -> Cancel the request, pack will be automatically canceled
- If the 1st request is delivered -
Agents can cancel the form pack dashboard.
- If the 1st request is not delivered -> Cancel the request, pack will be automatically canceled
- If the 1s request is delivered -> cancel from pack dashboard

In case a pack is miss-sold for services for 2 different ACs

Make users understand what they opted in and the benefits of getting their ACs serviced two times. Benefits:
- Clean AC consumes less electric
- Regular cleaning improves AC’s lifespan
If user still doesn’t to buy pack then cancel the pack in the following ways:

Case 1: booking has not started

Cancel the pack request that user has created, the pack will also be automatically canceled

Case 2: booking has started and customer has asked partner to do service for 2 ACs