Cx-VIP SOP
Updated: 14 October 2024

COD Unavailable

For such cases, agent needs to check the fraud score of the customer. If the fraud score is greater or equal to 50, customer cannot place any booking with the COD option.

Canned Response: Dear Customer, we have checked this internally and got to know that the COD option has been disabled due to a surge in demand. Please be assured as this is a temporary change and the COD option will be restored shortly.