Out of Warranty SOP

OUT OF WARRANTY CASES
Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
Probing/Paraphrasing	Issue is clearly mentioned in chat history	Issue is not clearly mentioned in chat history
Canned Responses (L1)	As we understand, you have raised a complaint regarding [mention the issue]. Kindly confirm if this is correct.	We request you to kindly elaborate on your concern so that I can assist you better.
Apology and Hold	We apologize for this experience , may I put your chat on hold for 2-3 minutes to check the details.
SUB SCENARIO	Beauty , SKBC and FHC	EPC & Pest
Associate Action	https://cx-vip.helpsite.com/articles/128874-warranty-grid-for-all-the-lobs	Click on View more > Check service warranty on request page.
Canned Response	We regret to inform your sevrice is not under warranty due to which we will not be able to cater your request	As per out policy we provide warranty of XX days in EPC/Pest services and that's already over on (check date from dashboard). We sincerely apologize for the uncertain experience and inconvenience caused to you.
Canned Response	We understand this may be disappointing, and we sincerely apologize for any inconvenience this may cause. We kindly request you to place a fresh booking, and we will ensure that you receive satisfactory service.
Canned Response	As a highly valued customer, we genuinely wish we could accommodate your request. Unfortunately, certain obligations and policies prevent us from doing so. We sincerely hope for your understanding and cooperation in this matter, and we deeply appreciate your continued support.
Canned Response	I know we have hampered your experience. I would request you to please take this as an exception and give us another chance to serve you better the next time.
Canned Response	Thank you for choosing Urban Company. Hope to serve you better the next time.