Poor service Quality - ALL lobs - Canned (6)

• Poor service Quality / Incomplete - Cleaning
• Poor service Quality / Incomplete - Beauty
• Poor service Quality / Incomplete - EPC
• Poor service Quality / Incomplete - AC and Applaince
• Poor service Quality / Incomplete - Pest

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Damage - canned (2)

• Damage - Cleaning /pest and EPC
• Damage - AC and Appliance

common templates - canned (1)

• Common templates

Payment related - All lobs - canned (9)

• Refund status
• payment got failed
• Edit invoice
• cashback and coupon related
• Cancellation Charges/Surge Charges

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SOP - Post service (9)

• SOP Poor service - Damage-Incomplete service - SOP - Cleaning and Beauty
• Poor service - Geyser SOP
• Poor service - Damage-Incomplete service - Part not returned - SOP - EPC and Pest
• Damage Grid - Objective refund - Cleaning
• SOP - poor service - FULL HOME CLEANING

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SOP - No response (1)

• No response -Updated

SOP - Payment related and pre service (16)

• SOP - Payment related.
• SOP - Pre services
• Address Merged/Incorrect address
• TOA - Updated SOP
• Salon Classic - Category Shut down

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SOP - Skin clinic bundle / Spa bundle and EPC stores (2)

• SOP - Laser hair reduction - Updated
• SOP - EPC - Store

SOP - Trust safety (1)

• SOP: Trust and Safety/Community

SOP - Cleaning Bundle and cancellation reasons. (2)

• Booking_Cancellation_Reasons
• SOP - Cleaning Bundle

Duplicate Tickets - SOP (1)

• Duplicate Tickets - SOP

No Response

• No Response - Check the booking time and status first

CNR - Process (2)

• CNR - 1 - Attempt SOP
• CNR Process

Weekly Bathroom Cleaning (1)

• Weekly Bathroom Cleaning

No Show -Check the booking time and status first

• No Show - Check the booking time and status first

Opening for Single Concurrency (1)

• New Opening for single concurrency

SOP Fraud Score (2)

• Refunds on Fraud Score > 75
• Potential Fraudulent Bank Accounts

Cross POD Callback_CX (1)

• Callback Sheet_CX

Regional Call Back Form (1)

• Regional Call Back Form